2. Town of Sandwich Cable TV Advisory
   Sandwich will soon enter negotiations with Comcast for a new cable contract. A public hearing to identify cable needs in Sandwich was recently held on April 30th, and now this survey provides an additional opportunity for further feedback from the public. Please take 10-15 minutes to respond below. Thank you for your efforts.
3. 
5. Are you currently a Comcast subscriber?

   1. Yes
   2. No
6. Do you receive High Definition (HD) cable service on some channels?

   1. Yes
   2. No
7. Do you have XFINITY on Demand?

   1. Yes
   2. No
9. Have you ever discontinued Comcast cable service?

   1. Yes
   2. No
10. Would you recommend Comcast cable service to others?

    1. Yes
    2. No
11. Do you have a satellite dish?

    1. Yes
    2. No
13. Are you considering purchasing a satellite dish?

    1. Yes
    2. No
14. Have you heard of Sandwich Community Television (SCTV)?

    1. Yes
    2. No
15. Do you watch SCTV (channels 13, 14, or 15)?

    1. Yes
    2. No
17. Comcast Service
19. Please rate Comcast’s cable service in the following questions below using a 1-5 scale:
    1. Unsatisfied 2. Somewhat Satisfied 3. Satisfied 4. Very Satisfied 5. Excellent
21. Comcast's response to complaints:

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5
22. Overall courtesy and professionalism:

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5
23. Cost:

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5
24. Customer service:

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5
26. Variety of channels offered:

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5
27. Picture and sound quality

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5
28. Billing accuracy:

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5
29. Resolution of billing errors:

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5
31. Overall satisfaction:

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5
32. Comcast Service Additional comments:
34. Have you ever called Comcast?

    1. Yes
    2. No
35. What was the reason for your call?
36. Was the call resolved on the first attempt?

    1. Yes
    2. No
38. Please describe your experience(s):
39. Have you ever visited the Comcast Service Center located at 290 Route 130?

    1. Yes
    2. No
41. What was the reason for your visit?
42. Were all issues resolved on the first visit?

    1. Yes
    2. No
44. Please describe your experience(s):
45. Have you ever scheduled an appointment for a Comcast technician?

    1. Yes
    2. No
47. What was the reason for the technician’s visit?
48. Was it easy to schedule?

    1. Yes
    2. No
49. Were all issues resolved on the first visit?

    1. Yes
    2. No
51. Please explain your experience(s):
53. What services would you like to see added or changed to Comcast’s HD service?
54. What services would you like to see added or changed to Comcast’s XFINITY on Demand service?
56. Any additional comments on Comcast Services or Service location?
57. Any additional comments about Sandwich’s cable television needs:
59. SCTV - Sandwich Community Access TV
61. How regularly do you watch SCTV (channels 13, 14, or 15)?

    1. Never
    2. Sometimes
    3. Regularly
    4. Frequently
62. Please describe how often you watch SCTV:
63. What do you watch on SCTV?
65. Have you ever visited SCTV?

    1. Yes
    2. No
66. Would you attend an open house and/or training event at SCTV?

    1. Yes
    2. No
67. Additional comments about SCTV:
69. Demographics
71. Gender:

    1. Male
    2. Female
72. Age:

    1. 14 and younger
    2. 15-25 years old
    3. 25-49 years old
    4. 50-74 years old
    5. 75 or older
73. One average, how much cable television do you watch weekly?

    1. 0-5 hours
    2. 6-9 hours
    3. 10-12 hours
    4. 12+ hours
75. Thank you for providing important feedback.
    You do not need to include your email address below unless you would like a copy of your responses emailed to you.
Leave This Blank:


77. 1. Receive an email copy of this form.
78. Email address

    This field is not part of the form submission.

79. Submit

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